Payment Terms
Online Payment Guidline
What types of cards are accepted?
We accept Visa, MasterCard, and American Express.
Why should I make payment using credit card?
Credit card payment is the fastest and easiest method of making payments to us. We can immediately get an approval once the payment is processed. This payment method helps us confirm reservations easily.
Why is there a 3.5% charge?
This mode of payment has a 3.5% bank surcharge that needs to be added on top of the original amount. This 3.5% charge is not received by Vivid Tanzania Safaris; it is a bank surcharge for credit card transactions that the client must cover.
How would I know if the credit card payment is successful?
After you input the card details through the secured site, you’ll see the approval and the online receipt that you must print out for your records. Additionally, a copy of the receipt will be sent to your email. Kindly send us a copy of the payment receipt to confirm your reservation promptly.
What happens if my credit card transaction fails?
If your credit card transaction fails, you may need to contact your bank to authorize payments to Tanzania. Often times, banks may put a caveat to protect their customers from fraudulent transactions in foreign countries.
Is my payment secure?
We use PesaPal, a trusted third-party payment processor, to ensure that your payment is secure and validated. PesaPal offers robust security measures to protect your information and ensure smooth transactions.
Click the link below to proceed to our secure payment portal.
Cancellation Policies & Fees
If you are cancelling more than 120 days prior to your safari or tour, you will loose 25% of your deposit. If you cancel 119 – 60 days prior to travel, you will loose 50% of your deposit. If you cancel 59 – 31 days prior to travel, you will loose 75% of your full payment. If you cancel within 30 days of travel or don’t show, you will loose 100% of your payment. This policy is due to hotels / tours etc requiring payment months in advance.
Note: Tour packages are confirmed upon receipt of 30% deposit of the total cost of the package. Balance Payable in full 60 days prior to arrival.
